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support policy
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P+W Software prides itself on offering exceptional client support!
All product support is automatically included for the first 12 months of your product license. After that, you have the option of participating in the Annual Support Program, which includes the following services:
- Telephone assistance during normal business hours: Monday through Friday 7:00AM to 5:00PM PST;
- Product releases, including enhancements, changes required by legislation, and documentation updates;
- Access to our informative website containing tips on system operations, useful information about flex administration and new product announcements. Clients will also have privileged access to the clients-only sections of the P+W Software website, including special Technical Tips and other customer support assistance;
- Attendance at the Annual Client Conference at a preferred rate;
- Automatic email notification of important events, upcoming product releases and legislative changes affecting POWERPLUS;
- Introductory discounts on new P+W products;
- Periodic webinars and teleconferences to introduce clients to new system enhancements and to share ideas on industry issues or future development projects;
- An online forum that gives P+W clients access to bulletin board and chat features that make a great way for you to contact other POWERPLUS Users across the country.
Talk to any of P+W’s clients to see what they think of our exceptional customer service!
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